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  1. #1
    Thailand Expat Texpat's Avatar
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    Homepro sales staff and how to avoid them (saplit)

    Quote Originally Posted by buad hai View Post
    and forever end the hardware store shuffle.
    One of three times I've lost my composure in LOS was in Home Pro. (others: Toyota dealer, seafood restaurant)

    Home Pro has some nice stuff, but their staff are complete idiots (in Udon Thani)

  2. #2
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    ^not only in udon. i'm fed up with home pro. i go there to browse stuff but buy somewhere else. boonthavorn is ok. most staff are helpful and efficient.

  3. #3
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    I have to agree on Home Pro. Ms. B will simply not go in there anymore because she hates being tailed by salespeople. If I need something that is not available elsewhere, Ms. B waits at the door. (Then again, maybe this is a strategy designed to keep me from doing too much browsing....)

  4. #4
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    Quote Originally Posted by buad hai View Post
    I have to agree on Home Pro. Ms. B will simply not go in there anymore because she hates being tailed by salespeople. If I need something that is not available elsewhere, Ms. B waits at the door. (Then again, maybe this is a strategy designed to keep me from doing too much browsing....)
    I don't think it is a strategy. I too hate being tailed by salespeople, especially when I want to shop with the wife and make plans for what we want to do at the same time. Three is a crowd.

  5. #5
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    ^There is a certain look and grunt combination that seems to get rid of them... I seem to have perfected it. Either that or don't shower for a couple of days before you go. Or speak to them in French.

  6. #6
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    ^my french is so bad and i look bloody thai.is it gonna help?

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    ^try the grunt or not showering techniques

  8. #8
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    Although bad French works just as well, Italian if you are that way inclined.

  9. #9
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    I walk too fast and they can't keep up.

    Alternatively, I tell them to fuck off. They seem to understand that however poor their English is.

  10. #10
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    i ask to look at every single thing i walk past, preferably in bright yellow, can you check out the back please.

    after unpacking the 14th stereo they figure out i'm not interested.

    dead easy.

  11. #11
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    I'm most amused by their warranties which are, for the most part, worthless.

    My wife and I were buying a desk lamp -- just a cheapie single-bulb job for about 250B. The salesman nearly insisted we buy a certain model because it had a 5-year-warranty. I couldn't stop laughing. He continued to yammer away about the quality of workmanship and I was doubled-over, laughing.

    He must have thought I was looney. I knew he was an idiot.

    The salesmen also get commission on certain products. So if you only ask which one is best, they'll always try to sell you their product -- and steer you away from competitors' products.

    A very bad way to do business.

    The customer is not "first" here.

  12. #12
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    ^My favourite is when they have something on offer and when you try to buy it the do everything they can not to sell it to you ... say it's faulty, this other one is better, you don't want to buy that, it's out of stock etc... Happens in Carrefour and BigC a lot as well.

  13. #13
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    Always had some sort of incident whenever I go to HomePro, but to be fair it has always been resolved promptly, from the time I ordered a lock that took more than the 3 days promised (tantrum, resolved within an hour) to the time I bought one of those squishy things for the bathroom, about 3 years ago and 200 baht.

    Couple of months later the hose split at the seam with the nozzle and flooded the bathroom, took it back to HP, was told guarantee is only for (something like) 8 days, asked to speak with manager, no manager as expected, threw the tantrum, manager turns up, confirms and digs in that guarantee has expired, threw another tantrum for others to start drawing around, manager says no problem, goodwill and all that, go get another one, found a better one for about 1000 so paid the difference and end of story, for now, but then that also split about 6 months later, took it back, same palaver till manager turns up, sees me and immediately says ok go change it, was so pissed off that I went for the most expensive they had, about 2k, power spray and all that, with not a plobrem since.

    ----

    On another occasion I had a problem with my ceiling fan. The only way to stop it was to switch it off at the door switch for both fan and lights, which means we end up sitting in the dark. The remote was working, which seemed to isolate the problem to the fan's sensor.

    I called HomePro, finally connected with an English speaker and explained the problem. She asked for details of the fan, model number, cost, date purchased, and do I have the receipt. Yes, and with the preliminaries over we set out to resolve the problem, with me thinking it would be part of her job to fob me off. In fact she wasn't rude at all, and sounded keen to help with whatever was troubling me.

    "Can you please send someone round to look at it?"
    "Please, sir, can you bring it to shop?"
    "No, not possible." I explained again that it is a ceiling fan, and appropriately attached to the ceiling.
    "But it work, yes?"
    "Yes, but sometimes I want it not work, but it like to work so much cannot stop."
    "You use lemote?
    "Yes." I already know what's coming.
    "You think maybe lemote not work?" Here we go. Never ask a Thai a negative, and when a Thai asks a negative make sure your reply is clear.
    "Remote work good, have new battery, lemote beep and right come on but fan not risten lemote."
    "Please sir, why not go beep?"
    "I think maybe because fan sensor not working."
    "Ok, can I get someone to call you back?"
    "Thank you." I gave her my number. About an hour later another well spoken young lady calls, without a clue why she was calling, which meant going through the entire explanation again.
    "What is the model number?"
    I told her.
    "When did you order the fan, sir?"
    "I didn't order it. I have it. It is on my ceiling now."
    "Can you bring it in to HomePro, sir?
    "No, it is on my ceileng. It is a ceiling fan."
    "And it are not work?" Another negative.
    "It work, but not stop work."
    "Then what is the plobrem, sir?"
    Sigh. Okay, explained it again, fully expecting her to ask me to bring it to the shop.
    "Can you bring it to HomePro, please?
    "Sorry I can't, no, it is still on my ceiling."
    "I see..." Silence.
    "Do you have gualantee?"
    "No, but I have receipt."
    "Sorry, sir, cannot do anything without gualantee. Maybe you look for it?"

    Next step was to visit HP, ask to speak with manager, am told no manager today, throw tantrum, manager turns up. Newbies note: This is a statutory procedure anytime you want to speak with a manager, anywhere within Thai jurisdiction.

    Went through the complaint, she asked how old the fan is, I told her about 10 months, she said gualantee expired, I turned it around by saying with raising voice doesn't matter because I don't have gualantee anyway but receipt is proof of purchase and is she trying to tell me, and in front of all these people (who had gathered around) that HomePro sells things without a gualantee...a very pleasant woman I might add...thinks it over then escorts me to the fan section, explains plobrem to assistant who nods and understands and says yes this is a common complaint with the model and he can sort it, arranged an appointment, he said tomollow, I said in an hour and an hour later he was at the condo, did his magic and it started working again as it should.

    ----

    Went in to buy a juicer,
    "I want this one."
    "Cannot sell."
    "Why not?"
    "Last one."
    "So are you getting some more in?"
    "Maybe one day."
    "Then why not sell me this one?"
    "Boss said, cannot."
    "Have you asked him?"
    "Weeell, no, but he say same if I ask."
    "Ok, I will go to Carrefour to buy one, and you've just lost a customer."
    "OK, Bye bye."

  14. #14
    I am in Jail
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    my problem with HomePro is not so much the escort service, but the complete ignorance of the staff. Everytime you ask for something, they just disappear to never return or just don't know what you want or say it doesn't exist. Then when you hunt them down and find them sitting at a desk talking to their buddies and ask if they have the items you requested, they give you that look like they never saw you before. They are just useless, braindead and hopeless.

    How can that business still survive is a miracle,

    HomePro in Pattaya seems to be the only place with staff being helpful, but everywhere else it's hopeless.

  15. #15
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    What kills me is that as soon as they start yappin', you know you won't get what you want.

    I'm much more satisfied if I go in, look around, and leave with nothing.

    My father visited last month and played a game with the Home Pro staffers.
    He'd walk toward an item and as soon as the staff clued in and started toward him, dad would back off. He'd loiter until the staff returned to his scanning position. Then dad would return to the item and reach his hand out. When the staffer began his sprint to the item, dad would disappear. He did this in several sections and the game was always the same.

    It's pathetic really.

  16. #16
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    Quote Originally Posted by Butterfly
    HomePro in Pattaya seems to be the only place with staff being helpful,
    That's because of all the Farangs there giving them loads of shit.

  17. #17
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    Here is the email that I sent to the main office. Let's see the reply.

    ***I have probably spent over B200,000 at Home Pro in the last 2 years. No more! I am tired of the poor service!
    Perhaps, you should check this construction website concerning Thailand and 'Falangs' that complains about Home Pro in Thailand.

    http://teakdoor.com/construction-in-...void-them.html (Homepro sales staff and how to avoid them (saplit))

    Up to you...***

  18. #18
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    The email was bounced back. Plan B...

  19. #19
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    My goal is now to locate one of these people.

    Board of Directors


    Mr.Anant Asavabhokhin Chairman
    Mr.Pong Sarasin Director
    Mr.Rutt Phanijphand Director
    Mr.Joompol Meesook Director
    Mrs.Suwanna Putthaprasart Director
    Mr.Apichat Natasilpa์ Director
    Mr.Manit Udomkunatun Director and Chief Executive DirectorMr.Naporn Soonthornchitcharoen Director and Executive DirectorMr.Khunawut Thumpomkul Director, Exclutive Director and President
    Audit Comittee
    Mr.Apilas Osatanon Chairman of Audit Committee and Independent DirecotrMr.Thaveevat TatiyamaneekulAudit Comittee and Independent DirectorMr.Chanin RoonsumranAudit Committee and Independent Director

  20. #20
    I am in Jail
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    try the golf couse, they are probably laughing at the poor customers complains, it makes a lot of nice conversation for golf course jokes

  21. #21
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    Quote Originally Posted by hillbilly
    The email was bounced back.
    Big surprise, eh?

    I went in there Tuesday and realized that I no longer get followed. I guess they've learned that I'm no longer in the market for big ticket items on which they receive a commission so they're content to let me browse freely.

  22. #22
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    why do you all sound so surprised?

  23. #23
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    Quote Originally Posted by hillbilly View Post
    My goal is now to locate one of these people.


    Good luck!!!!! Comments added by each photo!!!!


    Board of Directors


    Mr.Anant Asavabhokhin Chairman Does not care about your complaint.
    Mr.Pong Sarasin Director Busy getting a massage
    Mr.Rutt Phanijphand Director Busy posting on teakdoor
    Mr.Joompol Meesook Director Busy drinking Laokao and playing cards and thinking about which team to bet on tonight.
    Mrs.Suwanna Putthaprasart Director Has no farang bf but wants one. She will tell you T.I.T. as she also does not care about your complaint
    Mr.Apichat Natasilpa์ Director This guy is not smiling because his wife left him for a farang and he will not help you.
    Mr.Manit Udomkunatun Director and Chief Executive Director This guy is too busy getting his hair shampooed, blow dried, getting a manicure and a pedicure to care about your compaint.
    Mr.Naporn Soonthornchitcharoen Director and Executive This guy does not even know where HOMEPRO is



    DirectorMr.Khunawut Thumpomkul Director, Exclutive Director and President This guy is thinking about getting a different colored suit photoshopped into his photo. He can't help you as he has that thought on his mind!
    Audit Comittee
    Mr.Apilas Osatanon Chairman of Audit CommitteeThis guy just had to wear his government uniform to show off how important he his. He is the only thing important in his life.

    Independent DirecotrMr.Thaveevat TatiyamaneekulAudit This guy is too worried about what he will have for gin kao tonight to care about you.

    Comittee and Independent DirectorMr.Chanin RoonsumranAudit Committee and Independent Director
    The last guy figures, that after you run out of money and go home, some other farang will move in and spend big money at HOMEPRO to build a monument for himself and after that he figures another farang will.....and so on and so on......

  24. #24
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    Quote Originally Posted by hillbilly
    My goal is now to locate one of these people.

    Board of Directors
    Load of twats in suits.
    I wouldn't even try...

  25. #25
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    I can never imagine why Homepro spent up so big on a facility in Udon, the money must be streaming out in truck loads after all Global and Home mart are well established and well regarded nearby. Anyway they have very big store but no customers, I think they would make more money if they turned the car park into an ice skating rink. I can't imagine the thinking that went into The decision to come into a market already cometitor saturated, as the premium priced retailer in a very price sensitve area. Big selection but pricy, dozens of staff, but not one brain between them, I went in asking for some tap washers, they didn't realise that taps actually have washers in them, so noone could help and then attached to a column I found packets of them. The poor bastards walk past them all day but obviously didn't understand the tap washer's function in life.

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