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  1. #1
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    LooseBowels's Avatar
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    Is this a Hewlett Packard scam?

    A mate of mine has a PC of 18 months, a HP dv 9700 entertainment centre which has decided to trash itself.

    After turning on one day it then decided to turn itself off, and stayed off.

    I had a look and managed to explore the dos and it put a message up that read TPM failure.

    Thats Trusted Platform Module failure.

    Apparently its a piece of software that HP install to only allow certain software to be run on it.

    HP dont want to know about the issue .

    An otherwise perfectly good computer has been trashed by a piece of software that offers no benefit to the owner, only to HP.

    I suppose the moral is dont buy a HP PC, you'll be sorry

  2. #2
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    TPM is actually hardware, implemented in a chip on the motherboard. Its not only HP that are installing it, it is an industry standard.

    Trusted Platform Module - Wikipedia, the free encyclopedia

    I'm not an expert but I expect if this is a fault with the chip itself you may have trouble accessing the data on your disk, even if you get it repaired, as the TPM stores keys that are neded to decrypt the data. Take it down to Panthip or somewhere and see what they say.

  3. #3
    Thailand Expat harrybarracuda's Avatar
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    Maybe this will help (although it applies to Servers).

    Link

    It looks like TPM can be disabled through the BIOS.

    If it doesn't, Google a bit harder.

  4. #4
    Thailand Expat harrybarracuda's Avatar
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    Oh, and if you can boot into a clean Windows environment, check the BIOS version. If there is a newer one on the HP website, download it, boot into a clean environment and update it.

    Actually reading online about this DV9700 it has a shitload of angry users who are talking about class action lawsuits against HP.
    The next post may be brought to you by my little bitch Spamdreth

  5. #5
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    LooseBowels's Avatar
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    Thanks for the info fellas

    HP say there is a fix which involves a new chip, but it costs more than the computers worth to do it

  6. #6
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    ^ can't help that much after it goes out of warranty.

    Does he have a lot of data at risk? For example his photos and music collection? A lot of people don't think backups are important until its too late.........

  7. #7
    Thailand Expat harrybarracuda's Avatar
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    It's a piece of piss to buy a cheap external enclosure for a 3.5" disk and use it as a USB hard drive, so data loss shouldn't be an issue.

    I've seen people who've been having fixes under warranty and then being ditched when the warranty runs out. I believe in the UK if you have a problem under warranty then the warranty clock resets, so they can't do this. But in the US they've been stitching people up, hence lots of murmurs about class action lawsuits, i.e. HP were flogging this shit knowing it was faulty and probably should have done a complete recall and product line replacement.

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