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  1. #1
    Mid
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    Thailand's biggest staff turnover : Security Guards

    HUMAN RESOURCES

    Thailand's biggest staff turnover
    Pichaya Changsorn
    January 7, 2011

    Hiring 900 a month - just to keep pace with departures

    Guess which profession has the highest turnover rate in Thailand? Engineering? Accounting? Sales? All wrong. It looks as if security guards will win that dubious distinction.

    Property Care Services (Thailand), one of the country's largest facility-services providers and better known simply as PCS, faces a turnover rate of 7 per cent per month among its security staff.

    The company's security specialist consultant Steve Harold Woodward confirms that with its large pool of 12,500 security guards, this means the firm must recruit 875 new staff every month - just to replace those who have left.

    The human resources shortage is not a problem exclusive to PCS, but it affects "every other company" in the country's security industry, Woodward said, adding that the staffing shortfall stands at 8 to 10 per cent throughout the industry.

    According to the British Chamber of Commerce, there are currently 400,000 security guards in Thailand.

    With an official unemployment rate of just 0.9 per cent, Thailand is in fact facing manpower shortages in most industries, Woodward said.

    Unfortunately, security firms have found it difficult to raise pay for their staff because of the low margins that have persisted in the industry, he said.

    In bid to cope with the shortage of human resources, security firms allow their guards to work extra hours, and while they are happy to get more money, this may not be good for either their health or the quality of their work, he said.

    A better solution is to work with fewer, but higher-qualified security staff and equip them with the latest property-security technologies.

    Technology in the security field can offer many benefits, such as monitoring many remote locations at the same time, alerting operators to unauthorised activities by tripping alarm systems and providing a "communications hub" through which all available resources can be coordinated in response to incidents, Woodward said.

    However, it should be remembered that to be truly effective, technical and physical resources should complement each other, and whilst alerts and alarms can draw attention to incidents in a timely manner, the onus of primary response still remains with the security officer.

    Woodward said there were many inappropriate uses of security officers in Thailand, including their use in car parks.

    Thailand is one of only a few countries that still use many security officers in car parks. Some of them do no more than control traffic.

    He said this really depended on a client's priorities, since some firms thought it important to have people waving at traffic, saying good morning, or helping to carry bags for visitors.

    "From a security point of view, you have to prioritise [your objectives]. In practice, our company has integrated technology and manpower, in order to reduce costs," he said.

    Meanwhile, PCS is considering applying for Board of Investment privileges related to investment in regional headquarters. The firm is part of the OCS Group, the largest privately owned facilities-services provider in the United Kingdom. PCS has played a crucial role in the expansion of the group's businesses in the Asia Pacific region, even to the point where the PCS brand is used in some countries, including Malaysia, Cambodia, Bangladesh and India.

    In an exclusive interview with The Nation, Woodward said he had recently completed a deal to set up a PCS security business in Bangladesh. The company has been conducting cleaning, pest control and other business in Bangladesh for some years, but the security deal is considered a major milestone because security is one of the firm's core businesses.

    "After the new year, we also hope to receive good news from Vietnam and Singapore," he said.

    Security services contribute half of PCS's revenue, while janitorial services provide 47 per cent and the remaining 3 per cent comes from various other businesses, including inventory and audit, catering, gardening, building maintenance, washroom hygiene and pest management.

    Two months ago, PCS ventured into the new business of energy management and consulting services.

    The company expected its revenue to reach Bt3.6 billion in 2010, up 4 per cent from 2009. With 23,000 staff operating from 14 branches around the country, PCS is one of Thailand's largest employers.

    nationmultimedia.com

  2. #2
    Molecular Mixup
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    Property Care Services (Thailand),
    -probably charges a lot for the guards and them pays them little .

    Quote Originally Posted by Mid
    With an official unemployment rate of just 0.9 per cent, Thailand is in fact facing manpower shortages in most industries, Woodward said.
    and Canada is stealing thier welders .............
    pathetic liberals

  3. #3
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    Quote Originally Posted by Mid
    Woodward said there were many inappropriate uses of security officers in Thailand, including their use in car parks.

    Thailand is one of only a few countries that still use many security officers in car parks. Some of them do no more than control traffic.
    and blow whistles. Don't forget the whistles

  4. #4
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    our best/worst security guard sighting was in Phuket Town.
    Chinese woman - owner I presume - outside a gold shop screaming at the guard who was elegantly passed out in his chair, one shoe on, one trouser leg rolled to above the knee.
    He stood to put other shoe on and fell flat on his face, I was hoping she'd put the boot in but she continued her screaming, he just lay there.
    Another day at work.

  5. #5
    I am in Jail
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    they are like zombies, perfect job for the isaan peasants, do nothing all day, get paid a little, it's like welfare

  6. #6
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    One of the biggest security firms in Thailand, ESC, was recently bought out by the worlds largest security company, Securicor.

  7. #7
    Band
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    Quote Originally Posted by sabang View Post
    One of the biggest security firms in Thailand, ESC, was recently bought out by the worlds largest security company, Securicor.
    KGB were looking for sleepers, Securicor beat them to it.

  8. #8
    R.I.P.
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    Quote Originally Posted by sabang View Post
    One of the biggest security firms in Thailand, ESC, was recently bought out by the worlds largest security company, Securicor.

    Hi Sabang.... any chance of more info on this.. we currently use ESC at one resort and are looking at signing them up for another property.... thanks.

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