| I always felt that involving the customer in simple upgrades was a good thing. At least it gave them a sense of doing something themselves and was a bit of opportunity for education. If it was going to take more than 5 minutes, involved more serious work (driver installations, OS updates, etc), or if the customer came across as a total bleeping moron then I wouldn't go to such lengths and would check the computer in the queue.
If I were there I'd help you install it so you could edumacate yourself in the process. |